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ExCraft: Branch Manager

Branch Manager

Job Descriptions

- Responsible for supervising operations, Sales, Admin, and HR activities inside the Burundi branch.

- Manage the whole operations and sales activities inside the branch.

- Supervise All financial Targets coordinating with the finance Dept.

- Support with HR Team by providing Promised and professional Candidates and Also supporting in cultural interviews 

- Support With Admin Needs like payments. Stationery And Maintenance.

- Manage and run the front office team and instructors.

- Supervise class management from the operations side.

- Handle clients’ technical complaints.

- Provide a positive work environment.

- Ensure the center achieves revenue targets.

- Reach 100% of all the centers’ clients’ challenges either face to face, through phone calls or e-mails in a maximum of 24 hours. 

- Ensure the branch operation is running efficiently.

- Drive customer retention by ensuring that learners’ learning goals are being met through high-quality meetings and that overall service provided by staff exceeds customer’s expectations at all times 

- Handle and resolve all customer issues or concerns in a timely and appropriate manner.

- Actively promote two-way communication in the branch to establish team spirit and a winning work environment. 

- Monitor, coach, and develop staff to become high performers.

- Ensure a healthy and suitable work environment that enables employees to perform at their best.  

- Conduct staff performance evaluations according to company guidelines and expectations.

- Providing recommendations for the needed workforce to achieve the desired targets, as well as their accountability for controlling the turnover rate within their branch.

- Monitor compliance with the daily and weekly opening and closing hours of the branch. 

- Executing all the required tasks according to the business needs.

Laws, Regulations, and Policies:

- Follows all applicable laws relating to general law in Burundi and company policies. 

- Complies fully with the set business and financial reporting deadlines and guidelines.

Skills and Competencies:

- Bachelor's Degree.

- Excellent command of English and French.

- More than 7 Years of experience in the same industry with at least 3 years managing a team.

- Proven ability to achieve sales targets.

- Proven branch management experience or similar role.

- Sufficient knowledge of modern management techniques and best practices.

- Ability to meet sales targets and production goals.

- Familiarity with the industry’s rules and regulations.

- Excellent organizational skills and negotiation skills.

- Results-driven and customer-focused.

- Outstanding communication and interpersonal abilities.

- Excellent leadership skills.

- Ability to create effective plans and innovative reports.

- Talented in closing deals.

How to Apply:

- Interested and qualified applicants should send their both combined cover letter and well-detailed CV (all as a single PDF document) via email:  ; with the subject “ESK-MG-BRM”.

- The application should contain an English Resume with an e-mail address, Expected Net Salary, Notice Period, telephone contact, qualifications, achievements, experience, and names & and telephone contact of three professional referees, together with a cover letter (maximum 2 pages) summarizing why you consider yourself particularly well suited for the position. 

- Do not attach any other documents at this point. All applications will be selected on merit and only shortlisted candidates will be invited for interviews.

 Learn more about “Who We Are” @:

Note:  Only applicants fulfilling the above requirements will be considered.

esoko | ExCraft

ExCraft (Entreprise)

Since 2017, ExCraft has been recognized as one of the world's leading producers and suppliers of food and other FMCG products with several branches situated in Egypt, Rwanda, Burundi, and Uganda.

ExCraft specializes in producing, importing, exporting, and distributing food and other consumer products; our main products include food oil, Pasta, Paper A4, Baby Diapers, and Others to meet the needs of the wholesale, retail, and catering markets all over the world, ExCraft has been successfully assessed & conforms with the following standard ISO 9001:2015 in exporting FMCG products.

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