Job Descriptions: 

- Responsible for supervising operations, Sales, Admin, and HR activities inside the Burundi branch.

- Manage the whole operations and sales activities inside the branch.

- Supervise All financial Targets coordinating with the finance Dept.

- Support with HR Team by providing Promised and professional Candidates and Also supporting in cultural interviews 

- Support With Admin Needs like payments. Stationery And Maintenance.

- Manage and run the front office team and instructors.

- Supervise class management from the operations side.

- Handle clients’ technical complaints.

- Provide a positive work environment.

- Ensure the center achieves revenue targets.

- Reach 100% of all the centers’ clients’ challenges either face to face, through phone calls or e-mails in a maximum of 24 hours. 

- Ensure the branch operation is running efficiently.

- Drive customer retention by ensuring that learners’ learning goals are being met through high-quality meetings and that overall service provided by staff exceeds customer’s expectations at all times 

- Handle and resolve all customer issues or concerns in a timely and appropriate manner.

- Actively promote two-way communication in the branch to establish team spirit and a winning work environment. 

- Monitor, coach, and develop staff to become high performers.

- Ensure a healthy and suitable work environment that enables employees to perform at their best.  

- Conduct staff performance evaluations according to company guidelines and expectations.

- Providing recommendations for the needed workforce to achieve the desired targets, as well as their accountability for controlling the turnover rate within their branch.

- Monitor compliance with the daily and weekly opening and closing hours of the branch. 

- Executing all the required tasks according to the business needs.

Laws, Regulations, and Policies:

- Follows all applicable laws relating to general law in Burundi and company policies. 

- Complies fully with the set business and financial reporting deadlines and guidelines.

Skills and Competencies:

- Bachelor's Degree.

- Excellent command of English and French.

- More than 7 Years of experience in the same industry with at least 3 years managing a team.

- Proven ability to achieve sales targets.

- Proven branch management experience or similar role.

- Sufficient knowledge of modern management techniques and best practices.

- Ability to meet sales targets and production goals.

- Familiarity with the industry’s rules and regulations.

- Excellent organizational skills and negotiation skills.

- Results-driven and customer-focused.

- Outstanding communication and interpersonal abilities.

- Excellent leadership skills.

- Ability to create effective plans and innovative reports.

- Talented in closing deals.

How to Apply:

- Interested and qualified applicants should send their both combined cover letter and well-detailed CV (all as a single PDF document) via email: Careers@excraft.bi  ; with the subject “ESK-MG-BRM”.

- The application should contain an English Resume with an e-mail address, Expected Net Salary, Notice Period, telephone contact, qualifications, achievements, experience, and names & and telephone contact of three professional referees, together with a cover letter (maximum 2 pages) summarizing why you consider yourself particularly well suited for the position. 

- Do not attach any other documents at this point. All applications will be selected on merit and only shortlisted candidates will be invited for interviews.

 Learn more about “Who We Are” @: http://www.excraft.bi

Note:  Only applicants fulfilling the above requirements will be considered.