Customer Care Consultant

Reporting to the Customer Care Manager, the job holder will be responsible for providing seamless, timely, quality and responsive service to customers with the aim of driving service excellence.

Key Responsibilities

• Contribute to customer relationship management in order to enhance business growth through cross selling, revenue collection and cost management as well as drive customer education.
• Support internal customer service at the branch e.g SFT, SSP, Product Knowledge etc.
• Managing the account opening process and updating of customer details. 
• Capture, Analyze, resolve and escalate customer feedback within defined TAT.
• Provide ideas on service improvements to Customer Service Managers/Branch Manager to improve service delivery.
• Ensure seamless coordination of banking hall activities.
• Adherence to all relevant procedures and processes in order to mitigate against risks.
• Ensure timely submission of relevant reports.

Minimum Position Qualification Requirements

• A university degree preferably in a business-related field. 
• At least two (2) years’ experience in one of the following areas: Sales and Customer Service or equivalent similar experience.
• Excellent interpersonal and communication skills with the ability to network and develop strong business relations. 
• Strong customer focus, the ability to analyze and solve problems, think creatively and innovate. 
• Flexible, resilient, energetic and dynamic.
• Ability to work under pressure and meet short deadlines.

To be considered, each application must have:

• Updated CV
  
• Degree certificate.
• A copy of your ID
• Full Identity Certificate
• Police report (extrait du casier judiciaire)
• Certificate of Good Conduct

The applications must be received by 27th July, 2024 at 5:00 PM 

Only short-listed candidates will be contacted.