VACANCY – DATA & CONTENT MANAGER

A. Key Responsibilities

1. VAS & DATA PRODUCT PLANNING AND ANNUAL EXECUTION

• Develop and implement the VAS & Data strategy and achieve revenue and total revenue contribution targets
• Set up and implement the segmentation strategy for the launch and positioning of VAS & Data products according to target groups
• Work closely with the New Product Development department to plan the successful launch of new VAS & Data products
• Establish key performance objectives and maintain performance, service quality and customer satisfaction scorecards for each product.
• Develop and implement initiatives and promotions to boost the performance of VAS & Data products and achieve revenue and customer satisfaction targets for each product.

2. PRODUCT LIFECYCLE MANAGEMENT AND PRODUCT PERFORMANCE MANAGEMENT

• Plan and manage the VAS & Data product lifecycle, from launch to maturity and decommissioning
• For each VAS & Data product, identify the needs and coordinate the support tools specific to each product: sales and customer service training; sales tools; communication execution; distribution support and regular updating of product descriptions.
• Implement VAS & Data product plans as well as coordinate advertising, promotions, pricing changes and distribution initiatives for each product group
• Ensure the existence of efficient, cross-departmental working groups to improve communication and management of product-related incidents.
• Regularly review the performance of each VAS & Data product by partner and make monthly provisions if necessary
• Efficiently and effectively manage partners and ensure that memorandums of understanding are signed, data is accurate, invoices are received and payments are made on time.
• Ensure accuracy of VAS & Data data in official reports sent to ARCT

3. EVOLVING CUSTOMER NEEDS AND NEW PRODUCT INTRODUCTIONS

• Monitor competitive offers through marketing intelligence actions on each product group and recommend a response if necessary
• Ensure that regular feedback sessions are conducted with both external and internal parties with a view to improving VAS & Data products.
• Establish parallel comparisons with general industry product developments (on both local and international markets) in order to draw out opportunities for improvement and development for each product group.
• Coordinate regular market surveys on customer satisfaction, analyze results and recommend corrective actions
• Keep an eye on the market and identify potential new product development opportunities in each VAS & Data product group.

4. PRODUCT ALIGNMENT AND CORRECTIVE MEASURES

• Work closely with support departments and implement improvements to VAS products and Data services
• Monitor feedback sessions to identify opportunities for improving VAS & Data services to meet customer needs and boost performance.
• Monitor performance by product and define the promotional and communications efforts required to prelaunch, withdraw or maintain the status quo on VAS & Data products.
• Realign plans and make any necessary adjustments to VAS & Data product action plans and associated tactical plans.

B. Education

• University degree (Bac +4 /+5) in Marketing, Statistics, Business Management;
• Good knowledge of computerized data analysis tools;
• A critical thinker with good analytical and statistical skills;
• Good knowledge of GSM network technologies
• Excellent oral and written communication skills
• Good level of English.

C. Experience 

• At least 3 years’ experience in a similar position
• Good knowledge of marketing cell phone products and services;
• Significant experience of VAS & Data services product management practices, development and application of best practices.
• Affinity and knowledge of the latest developments, technologies and services used in the industry and affiliated industry
• Knowledge of technologies related to VAS products & Data services

Please apply via email to: careers@econet.bi or bring your application to HR department, clearly indicating the position being applied for in the subject area. Closing date for all applications is Tuesday, 31 October 2023 at 5PM

Please note only short listed applicants will be responded to.