VACANCY – HEAD OF REGION

A. Key Responsibilities

1. RESPONSIBLE FOR MANAGING AND COORDINATING SALES ACTIVITIES

•  Develop a Sales road map according to set targets (daily, weekly and monthly)
•  Develop new trade channel by recruiting new vendors/retailers
•  Have a clear Market Days calendar for the trade activities
•  Working closely with Foot Soldiers/Exclusive BAs to achieve daily activation targets
•  Organize Sales campaigns ( Road shows) and other sales activities
•  Recruit and train Exclusive BAs and FS in all Communes
•  Convert EcoCash Agents and Retailers POS into SIM Cards activation POS based on the set targets
•  Evaluate the performance of Franchises/Kiosks in the region
•  Develop and grow EVD channel in the Region
•  Have monthly meetings with distributors’ representatives (Sub–dealers).
•  Having weekly target updates; meeting with the Regional Sales Representatives and Sales Ambassadors
•  Compiles Daily, weekly, monthly and quarterly reports covering key performance areas and other feedback areas as may be required by the hierarchy
•  Responsible for coordinating sales channels: Foot Soldiers/BAs, Sub Distributors, Retailers, Franchises and Solar Kiosks.
•  Responsible for monitoring scratch card/SIM card availability in the region.
•  Identifies any material obstacles to achieving the objectives and actions taken to eliminate these obstacles
•  Motivates staff and create an environment conducive to high productivity and performance levels.
•  Carries out periodic staff appraisals; give feedback to staff and manager and implement correct measures in consultation with CSO.
•  Monitors and ensures availability of optimum stocks to reach the budgeted sales.
•  Monitors cashiers’ daily banking activities and compiling of daily cash returns to make sure no discrepancies in collections and banking.
•  Briefs team members on work productivity and outputs expected on a weekly basis
•  Analyzes the region/market’s potential and determines the value of existing and prospective customer’s value to the organization

2. RESPONSIBLE FOR COORDINATING NETWORK ACTIVITIES

•  Site availability (Uptime)
  
•  Network coverage – coverage plan
•  Site Refuelling (Track and monitor refuelling)

3. RESPONSIBLE FOR COORDINATING MARKETING ACTIVITIES

•  Ensure visibility of ECONET brand on POS, Shops, Franchises and Kiosks
  
•  Marketing Intelligence Reports (Competitor analysis and tracking)
•  Customer engagement (Education on products & services)
•  Trade Marketing (Wall painting, Billboards requests and updates)
•  Any other Marketing related initiatives

4. CUSTOMER SERVICE: IMPROVES CUSTOMER SERVICE QUALITY

•  Handles customers and ensure satisfactory resolution of queries.
  
•  At a regional level, develops and implements a staff skills development and service delivery capacity enhancement strategy for Customer Service department in consultation with the CSO
•  Continually reviews and adjusts query resolution processes as necessary

B. Education

•  Preferably a university degree in Business Studies, Marketing, Finance, Administration, orrelated field.
  
•  Higher Diploma in Commercial Studies is also considered
•  A Master Degree would be an added advantage
•  Intermediate knowledge of business finance principles is essential;
•  Professional training/certification in Sales, Marketing

C. Experience

•  At least 3 years’ experience in Sales, Marketing.
  
•  Strong understanding of Sales and Marketing management.
•  Strong, professional written and verbal communication skills.
•  Ability to work independently and in a team environment.
•  Exceptional time management skills including the ability to handle multiple tasks with changing priorities.

Please apply via email to: careers@econet.bi or bring your application to HR department, clearly indicating the position being applied for in the subject area.

Closing date for all applications is Friday, 26 May 2023 at 5PM.

Please note only short listed applicants will be responded to.