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JOB VACANCY

Job Title: Programs and Quality Assurance Director

Work location: Bujumbura office with frequent travel in the field

Reports To: Country Director

Department: Programs

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

GENERAL FUNCTIONS:

World Relief seeks a Programs and Quality Assurance Director responsible for the design or development of program; implementation operations in all areas where WRB implements program; quality assurance and technical expertise in delivery of the program as well as effective management of WRB program to increase impact and enable positive change for beneficiaries. The post holder will also ensure effective representation or communication and advocacy of WRB programs to external stakeholders.

ROLES & RESPONSIBILITIES

As a member of the Senior Management Team, contribute to:

  • • Strategic planning: development, implementation and monitoring and review of the overall strategy, cascade of strategy into functional/operational strategies or plans; engagement of staff in strategy implementation through performance management; annual, mid-term and quarterly strategy implementation reviews; nurture, develop and sustain effective relationships with other management members.
  • • Development of an organizational culture that reflects WRB’s values, promotes accountability and high performance, and enables staff to deliver outstanding results for beneficiaries and donors.

Program design and business development

  • • Participate in the conceptualizing and designing of programs in line with WRB priorities;
  • • Engage with donors to pre-position and prepare for opportunities, and engage in strategic positioning work directly as appropriate
  • • Play a leading role of Programs team in designing proposals, including:
    • o Ensure high quality, evidence-based designs that draw on need assessments, learning from past programs, WR key programming guidance, and safeguarding principles;
    • o Ensuring partners are identified and appropriately engaged in program design;
    • o Ensuring proposal designs and budgets include robust MEAL plans
    • o Ensuring the project budget will enable the project to be delivered as designed.
  • • Support the development/evolution of existing programs;
  • • Help draft/develop concept papers and proposals;

Program management

  • • Develop and manage program implementation plans; monitor and review implementation progress against plans and document the progress and action corrective measures.
  • • Ensure programs are implemented in ways responsive to the communities in line with WRB principles, values and strategic plan and following WRB and donor compliance procedures.
  • • Effectively use support services (supply chain, admin, HR, finance) to undertake key activities to ensure that all program activities are being effectively and efficiently implemented;
  • • Serve as overall budget holder for programs; manage and support budget holders for individual projects; track budget spending and ensure timely reviews of financial transactions and budget consumption every month;
  • • Ensure that all projects have clear indicators aligned with WRB priorities, useful and accurate baseline data and staff friendly reporting formats in coordination with the MEAL team;
  • • Ensure on-time, high quality donor and internal reporting
  • • Ensure that country strategy and the annual country plans are implemented and reviewed.

Program quality and technical excellence

  • • Ensure the country program delivers high quality, multi-sectoral programming in both development and humanitarian contexts (as appropriate).
  • • Monitor and advance technical and operational quality of programs, including conducting regular field visits, soliciting inputs for design of new programs and collecting ideas for innovation.
  • • Lead regular reflection and planning meetings with country office technical program staff to ensure strong coordination and collaboration across sectoral program areas.
  • • Monitor program Key Performance Indicators and take steps to improve quality and integrated programming throughout the project cycle and across the portfolio
  • Ensure the mainstreaming of gender equality and disability inclusion into all programs.

Monitoring, evaluation and learning

• Ensure that all projects have appropriate monitoring, evaluation, accountability and learning frameworks established and executed;

• Monitor and evaluate achievement and progress toward project goals

• Ensure internal and external project impact assessments are conducted;

• Ensure the execution of baseline, periodic, and final evaluations as necessary.

• Foster a culture of reflection and learning among program staff and ensure that program learning is built into the program cycle.

• Support in documentation of programmatic lessons learned, best practices and case studies for sharing with key stakeholders.

• Prepare and implement advocacy plans in collaboration with Country Director for the enhancement of WRB visibility.

Representation:

• Represent WRB with donors and other development partners for WRB programs advocacy.

• Coordinate WRB's programs with efforts of other agencies and Government, and take participate within Civil Society Networks, ensuring the specific needs of beneficiaries are addressed;

Staff management

  • • Ensure people management of the Programs department, planning and implementing specific actions to recruit, manage and motivate staff as per WRB policies and procedures;
  • • Manage, mentor and motivate direct reports to undertake their roles and responsibilities effectively;
  • • Ensure that Programs staff have clearly defined objectives, understand their responsibilities and receive meaningful feedback on their performance.
  • • Develop and implement staff development strategies for Programs staff to ensure staff are able to perform the duties expected.
  • • Manage the performance of all direct reportees through:
  • • Effective use of the performance management system including establishment of measurable objectives, periodic reviews and fair and unbiased evaluations;
  • • Coaching, mentoring and other developmental opportunities;
  • • Together with leadership team, recognize and rewards for outstanding performance;
  • • Documentation of performance that is less than satisfactory, with appropriate performance improvements/work plans.

REQUIREMENTS:

  • ● Mature and personal Christian faith
  • ● Committed to the mission, vision, and values of World Relief
  • ● Desire to serve and empower the Church to impact vulnerable communities
  • ● Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document.

EDUCATION AND EXPERIENCE

  • • Master’s degree in development studies, public administration, social sciences, Economics, project management, strategic management, agriculture, business administration or any relevant field
  • • 7 years’ experience in a non-governmental organization 5 of which should be at managerial level: programs operations and or program development and quality
  • • Experience and knowledge of program/project management; financial, budget and grants management; and people management
  • • Fluent in French and English
  • • Experience and knowledge of the thematic priorities of the programs in WRB: agriculture and livelihoods, Village Savings and Loans Associations, health and nutrition, child development and protection, and faith leader engagement
  • • Experience of working with donors to secure and/or manage funding
  • • Experience in advocacy, campaigns and change management
  • • Experience of building networks resulting in securing new opportunities for the organization
  • • Experience managing, leading, motivating and developing a diverse team of senior staff
  • • Strategic thinking skills to develop highly ambitious business strategies and the record of
  • accomplishment of delivery. Ability to analyze information, evaluate options and to think and plan strategically


WORK ENVIRONMENT:

  • ● General office setting, hybrid work environment, or fully remote.
  • ● Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required.
  • ● Year-end archiving activities involve repeated lifting and bending.
  • ● Physical, emotional and intellectual demands
  • ● Equipment used: Employee computer (desktop or laptop), printer, and copier.
  • ● All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.


BEHAVIOURS (Values in Practice)

  • • The Example of Jesus
  • • The Local Church
  • • Values People
  • • Excellence and Continuous Improvement
  • • Empowerment
  • • Partnership with others
  • • A person prayer

If you are interest for the current Job Vacancy, please send your application letter, CV, a copy of your certified degree, and a letter of recommendation from your spiritual leader as well as two references of your previous employers. Please send the documents through the Human Resource at wrbhr@wr.org.

Qualified female candidates are highly encouraged to apply.


Note: World Relief reserves the right to cancel the offer before, during and after the recruitment process.