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The Position:
The Sahl Customer Care Consultant will be responsible for providing seamless, timely, quality, and responsive service to Sahl Customers with the aim of driving Service excellence and contribute to the growth of Sahl Banking Business. He/she will report directly to the Sahl Banking Manager.
Key Responsibilities:
- Interview potential Sahl customers to contribute to the growth of Sahl Banking loan portfolio.
- Contribute to customer relationship management in order to enhance business growth through cross selling, revenue collection and cost management as well as drive customer education.
- Managing the account opening process and updating of customer details.
- Ensure all accounts are scanned and uploaded in the system within 1 day
- Ensure submission of account opening documents to AOPC within 24 hours after opening in T24.
- Capture, Analyze, resolve and escalate Customers feedback within defined TAT.
- Ensure timely submission of relevant reports.
- Ensure seamless coordination of banking hall activities.
- Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency compliance.
The Person:
The successful candidates should have the following requirements:
- University degree in Islamic Banking or Business related
- At least two (2) years’ experience in one of the following areas: Sales and Customer Service or equivalent similar experience.
- Experience in credit will be an added advantage.
- Excellent interpersonal and communication skills with the ability to network and develop strong business relations.
- Strong customer focus, the ability to analyze and solve problems, think creatively and innovate.
- Flexible, resilient, energetic and dynamic.
The above positions are demanding roles and the Bank will provide a competitive package for the right candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log into our Recruitment Portal and submit your application.
Your application must be received by 26th JAN, 2023 at 5:00 PM
To be considered, your application must have:
- A copy of your ID.
- Degree certificate.
- Birth certificate (of self).
- Police Clearance Certificate (less than 3 months old).
Only short listed candidates will be contacted.
