A. Key Responsibilities

Sales Technical Officer

Responsible for quotations for Internet clients

• Do site survey
• Liaise with BBS for fiber offers and Transmission & Finance for Internet costing

Responsible for providing technical support to customers purchasing data modems, routers, mobile phones, etc.

• Provision of first line user support on desktop environment, Networking and Business Applications.
• Log in reported faults or requests and escalate to 2nd line Technical Support Staff
• Escalation (and follow-up) of long duration faults to other levels within the IT service management hierarchy
• Analysis of performance reports and statistics in line with departmental KPI’s.
• Training end users
• Monitor customer query resolution and satisfaction

Responsible for WIMAX and P2P installation, troubleshoot, monitoring, site surveys, etc.

• P2P network installation and troubleshooting
• WIMAX network installation and troubleshooting
• Site survey for new customer
• WIMAX /P2P network monitoring
• Connected car monitoring

Preparing and delivering customer presentations and demonstrations as need be;

• Deals with all the negotiations between the company and the new clients in any way needed.
• Follows up with individual corporate clients to make sure the sale is made and best services are delivered.
• Build and maintain strong, long-lasting customer relationships

B. Education

• A degree or Advanced Diploma in Computer Science, MIS, Electronics or related field.
• Must have worked for a minimum of two years in a busy IT Support Environment

C. Experience 

• At least 3 years’ experience in customer service/call centre supervisory role for a multinational company in telecommunications, strategic development in the Africa region, which 2 years must have been in a customer service management.
• Strong understanding of user-generated content management, content marketing and reputation management.
• Strong, professional written and verbal communication skills.
• Strategic content creation and excellent writing skills.
• Ability to work independently and in a team environment.
• Exceptional time management skills including the ability to handle multiple clients with changing priorities.
• Must have a valid driving license

Please apply via email to: careers@econet.bi or bring your application to HR department, clearly indicating the position being applied for in the subject area. Closing date for all applications is Monday, January 29, 2024 at 5PM.

Please note only short listed applicants will be responded to.