A CALL FOR APPLICATIONS
OPEN TO EXTERNAL APPLICANTS
Position Information
- Notice number: CFA_2024_BI10_05_Information Technology Intern
- Position title: Information Technology Intern
- Position grade: Ungraded
- Duty station: Bujumbura, Burundi
- Job family: Information Technology
- Organizational unit: Information and Communication Technology (ICT) Unit
- Duration: Four months with a possibility of extension
- Position number: N/A
- Subject to rotation: N/A
- Reporting directly to: Senior ICT Assistant
- Overall supervision by: Chief of Mission
- Estimated Start Date: As soon as possible
- Closing Date: 03 July 2024
United Nations, International Organization for Migration has a zero-tolerance against sexual exploitation and abuse (SEA) and sexual harassment (SH). Everyone is responsible for preventing sexual exploitation and abuse (PSEA), and all UN personnel must adhere to the standards of conduct that preserve PSEA principles (both during work hours and outside work hours). All selected candidates will, therefore, go through a safe hiring process.
II. Organizational Context and Scope
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
At IOM Burundi, the Information and Communication Technology (ICT) Unit is dedicated to delivering top-notch IT resources and communication assistance for its users.
III. Responsibilities and Accountabilities
Under the overall supervision of the Chief of Mission and direct supervision of the Senior ICT Assistant, and in cooperation with other colleagues in the Resource Management Unit, s/he will pursue the following duties:
1. Provide first-line support to end users, including direct and remote support. Help troubleshoot and ensure that all ICT-issued tickets and queries are logged and resolved appropriately in a timely manner.
2. Assist in the installation and relocation of hardware and equipment, including software installation and upgrade of users’ computers, printers, scanners and other hardware/software in line with IOM ICT standards, policy and guidelines.
3. Provide support with ICT conferencing and audiovisual equipment as and when requested.
4. Assist in monitoring physical operation of the infrastructure (LAN equipment, wireless equipment, ISP links, etc.) to ensure its continued network services.
5. Support in ICT asset management, update the ICT asset management logbook as required, organize and sort ICT assets and ICT asset disposal.
6. Assist in providing on-the-job orientation for users in the use of ICT systems and contribute to the development of training materials.
7. Perform such other duties as may be assigned.
Eligibility requirements:
Applicants to IOM Internships must, at the time of application, meet the following requirements:
Be enrolled in the final academic year of a first university degree programme (minimum bachelor’s level or equivalent) in in the areas of Information technology, Computer Engineering, Computer Sciences, or a related field; or
Enrolled in a graduate school program in a relevant field of study (second University degree or equivalent, or higher).
Have graduated with a university degree in the areas of Information technology, Computer Engineering,
Computer Sciences, or a related field (if selected, the internship must commence within one year of graduation).
Applicants must be between 20 and 36 years of age.
Required experience and skills:
Experience in operating personal computer, on-line computer terminal, printers, scanner, photocopier, and other office equipment are necessary;
Experience with Microsoft Office 365 applications.
Skills
Knowledge in local Area Network (LAN) and Wireless LAN.
Knowledge in setup of computing equipment and access to LAN and Wireless LAN infrastructure.
Practical knowledge of Microsoft 365, MS Windows, and other ICT software is an advantage.
Excellent organization and time management skills, attention to detail, rigor and a strong sense of responsibility.
Excellent research, writing, communication, and analytical skills
Excellent troubleshooting and problem-solving abilities.
Strong interpersonal and teamwork skills.
Demonstrated ability to handle confidential data in a professional, responsible and mature manner.
Languages:
Fluency in French and English is a distinctive advantage.
III. Training Components and Learning Elements
The Information Technology Intern will broaden her/his expertise and gain experience in:
working in an international multicultural environment, within the United Nations system;
ICT user support best practices;
users’ support SOP, ICT onboarding and training, ICT knowledge management and sharing;
practical knowledge in a professional environment along with an insight of the everyday office environment;
development of the professional relationships with IOM colleagues in Burundi and provision of customer services;
usage of IOM standard ticketing system for ICT support and services;
organizational and administrative processes of IOM and the UN ecosystem within a country
VI. Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values
Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioral indicators
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcome.
Managing and sharing knowledge: continuously seeks to learn, share knowledge, and innovate.
Accountability: takes ownership of achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.
Gender sensitivity and respect for cultural diversity
Technical
Demonstrates proficiency in computer skills, especially in MS Office products (Excel, Outlook, Word, etc.).
Delivers set objectives in hardship situations.
Effectively coordinates actions with other implementing partners.
Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.
VII. Languages
Fluency in French and English is a distinctive advantage.
Notes
Only shortlisted candidates will be contacted.
The appointment is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, background check and security clearances.
How to apply:
Interested candidates are invited to submit their applications to
jobsburundi@iom.int by
3 July 2024.
For the applications to be considered valid, IOM only accepts applications with a cover letter not more than one page specifying the motivation for application addressed to the Chief of Mission, International Organization for Migration (IOM) and with a subject line “CFA_2024_BI10_05_Information Technology Intern”.
All applications should include a functional e-mail address, mobile numbers, a copy of national ID card, a detailed Curriculum Vitae (CV) and academic certificate if applicable.
FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY.
NO FEE: The International Organization for Migration (IOM) does not charge a fee at any stage of the recruitment process (application, interview meeting, process, or training). IOM does not concern itself with information on applicants’ bank details.
Posting period: from 26.06.2024 to 03.07.2024.
