Description of the Organization
Founded in 2006, One Acre Fund provides 1 million smallholder farmers with the agricultural services they need to make their farms much more productive. We provide them with quality agricultural inputs on credit, which are delivered to them near their homes and agricultural training to improve crops. Our success is measured by our ability to make growers more prosperous: On average, they harvest 50% more food after joining One Acre Fund.
Job Description
The "Business Operations" department, or BizOps, is a department serving as a vanguard of aspects of the program for both clients and non-clients. This includes a customer data management team that ensures the speed and accuracy of customer refund and order data, a customer engagement team that provides excellent customer service through a center SMS calls and services, and a field audit team that aims to prevent and detect fraud by conducting field investigations. The Business Operations Program Manager will lead a combination of these teams within the BizOps department in order to implement projects essential to the continued growth of the organization.
The Program Officer in the Business Operations department will work in close collaboration with our main field operations on a daily basis and will support the growth of our clientele by constituting, developing and motivating a large team of national staff, with emphasis on efficient process design, thoughtful structure and ambitious achievements. This role will require a high level of responsibility and we need a person capable of effectively achieving the objectives and producing results through coordination and communication, design and implementation of the process, team building and leadership development.
The BizOps Program Officer will also play an important role in key operational changes. For example, we are planning or implementing a transition in several of our national programs to reimburse farmers by mobile phone. Implementing the systems underlying the transition of thousands of rural farmers from cash to mobile money will be a key project requiring the support of this person.
The ultimate goal of this position is to build exceptional teams, to design and then implement thoughtful, measurable and efficient processes that can work and expand with minimal attention as he / she perfects itself to respond to new and exciting opportunities that are constantly evolving.
Typical projects / tasks include, but are not limited to, the following:
- Staff management and development: Manage and develop a team of more than 30 members. Managing and developing individual team structures and talents will be your most important role.
- Customer data management: Integrate rules and programmatic tests such as advance payment periods, sanctions for customers, variable periods, new products, etc.
- Customer Service: Help set up a professional level customer service team and processes to ensure that customer requests are answered in a timely manner.
- Client Protection: Ensuring that our program meets international client protection standards, through both proactive and reactive processes. You will also work closely with our field operations, logistics and technology teams to promote customer protection.
Qualifications
We are looking for a professional with more than 2 years of professional experience and, ideally, a proven passion for our mission. Applicants who meet the following criteria are strongly encouraged to apply:
- Have a bachelor's or bachelor's degree in economics, commerce, management, finance, accounting, logistics, computer science or a related field.
- Solid professional experiences. For example, high quality work experience or successful entrepreneurial experience
- Experience in managing people under his direct supervision
- Advanced skills in data analysis (Excel and / or others)
- Ability to form teams and collaborate with colleagues from various backgrounds.
- Language: English required. French is preferred.
Growth and career development
We have a strong culture of lifelong learning and we invest in the development of our people. You will have weekly work meetings with your direct supervisor, access to mentoring and training programs, and regular feedback on your performance. We organize Performance Reviews every six months, and spend time discussing your aspirations and career goals. You will have the opportunity to contribute to the growth of the organization and build a rewarding long-term career.
Desired start date
Due to the current COVID-19 hanger, the start dates may vary considerably depending on the position . We adapt quickly to COVID-19 and most of our staff are working remotely at the moment. Given the changing situation we are facing, we will be grateful for your flexibility in confirming the start date of your employment. For this post more specifically, the date of entry into function will be from the beginning of 2021.
Visa sponsor for international applicants.
Yes. Nationals of Burundi and East Africa are strongly encouraged to apply.
Deposit application
The application must include:
- An updated and detailed curriculum vitae highlighting the skills required above,
- A motivation letter, preferably addressed to the head of human resources of One Acre Fund
- Three reference people and their contacts
- Certificates of services rendered are preferable.
- The application is ongoing, but it would be preferable to submit your application as soon as possible.
