Mission

To invest in the dreams of families in Burundi’s underserved communities as we proclaim and live the Gospel.

Method

We share the hope of Christ as we provide biblically based training, saving services, loans that restore dignity and break the cycle of poverty.

Motivation

The love of Jesus Christ motivates us to identify with those living in poverty and be His hands and feet as we strive to glorify God.

JOB DESCRIPTION- Listening, Monitoring & Evaluation Officer

The Listening Monitoring and Evaluation Officer is responsible for overseeing and developing all monitoring and evaluation activities of Turame Community Finance. This involves management of survey questionnaires, conducting qualitative research first-hand in the field, testing innovative new evaluation methods, analyzing data collected, facilitating organizational learning and coordinating all mechanisms for client compliant resolution at Turame.

PRIMARY RESPONSIBILITY

The primary responsibility of the Monitoring and Evaluation Officer is to measure the progress of TURAME towards the fulfillment of the organization’s mission.

SPECIFIC RESPONSIBILITIES

Promote and fulfill the mission, method, and motivation of Turame Community Finance.

I. Spiritual Integration and Christian Witness

II. Implement monitoring and evaluation surveys

III. Conduct qualitative research

IV. Facilitate data analysis and organizational learning

V. Product Research and Development

VI. Market Research

VII. Mechanisms for client complaint resolution

1. Develop and Implement the Turame client complaint procedures
2. Coordinate the resolution of all client complaints from Turame branches.
3. Maintain a register and an electronic file of all complaints received from Turame clients
4. Prepare quarterly reports on complaints from clients and send such reports to the central bank of Burundi within 10 days after the end of each quarter.
5. Ensure that the Turame client compliant procedure is posted in a visible place at all the Turame offices

VIII. Perform all other tasks as assigned by the Operations Manager in order to accomplish the mission of the institution.

MINIMUM QUALIFICATIONS

• I. Passionate commitment to Turame Community Finance’s mission of holistic micro-enterprise development.
• II. A minimum of two years of field experience in international development work.
• III. Previous experience with survey administration, including survey collection, data management, and focus group facilitation.
• IV. Bachelor’s degree in social studies, finance, economics, sociology, or other related degree.
• V. Ability and willingness to spend time in the field on a daily basis.
• VI. Survey Methodology Expertise – Experience designing effective surveys and ensuring high response rates.
• VII. Adaptability & Resilience – Thriving in dynamic work environments and managing shifting priorities.
• VIII. Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines.
• IX. Professional working proficiency in spoken and written French
• X. Professional working proficiency in spoken and written English
• XI. Professional working proficiency in spoken Swahili
• XII. Excellent written, verbal, and computer-based communication skills.
• XIII. Professional working proficiency in Microsoft Excel and Microsoft Word.
• XIV. Desire to learn and innovate.
• XV. Strong analytical and research skills.
• XVI. Commitment to integrity and honesty even when results are not favorable. 

How to apply

Application should include a motivation letter, updated curriculum vitae, copies of diploma/certificate or anything that can confirm your competencies.

Physical application files can be sent to the following address:

The Human Resources and Admin Director

Turame Community Finance S.A.

P.O. Box 2893 ; 33, Avenue de la Révolution

Telephone: +257 22 25sp6 736

Bujumbura-Burundi.

OR

Send electronic application documents by e-mail to:  recruitment@turame.com

CLOSING DATE: Tuesday, June 24^th, 2025, at 23h59