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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.


To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.


WHY JOIN WFP? 

  • - WFP is a 2020 Nobel Peace Prize Laureate.
  • - WFP offers a highly inclusive, diverse, and multicultural working environment. 
  • - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
  • - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
  • - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).


ABOUT IT Solutions Officer AT WFP

This position is based in Bujumbura and reports to Head of TEC.


THE ROLE

To contribute to the development of efficient and effective IT solutions, creating sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.


KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

  • - Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.
  • - Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
  • - Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions.
  • - Plan and coordinate budgeting, preparedness, and rollout of digital solutions (e.g., SCOPE IK, TAG migration for mPOS traffic, Partner Connect, School Connect), aligned with operational priorities and corporate standards.
  • - Adhere to processes and procedures for the Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.
  • - Maintain and optimize IT/Telecom services (LAN/WAN, connectivity, endpoint devices), enforce security and access controls, and ensure users maximize value from corporate tools — with emphasis on Starlink usage for registration, distribution, School Connect, and field operations.
  • - Install, configure, and upgrade digital/IT components including SCOPE (IK & mPOS), School Connect, and TAG migration, while supporting other corporate platforms (devices, printers/scanners, card personalization, client apps) to ensure performance and compliance.
  • - Prepare technical documentation and specifications to support procurement of DAS and IT equipment/services; monitor Purchase Requisitions and Orders, and track vendor performance in line with rules and regulations.
  • - Compile and analyze data on DAS and IT investments and operational performance (e.g., system uptime, device sync, distribution metrics, registration figures) to inform management decisions.
  • - Develop and share expertise on corporate platforms and industry practices (e.g., SCOPE, Partner Connect, School Connect, biometric verification, Microsoft 365 Copilot, data protection), contributing to continuous improvement.
  • - Provide responsive user support and guidance, apply policies and SOPs, and manage incident resolution and service workflows using the EasyVista ticketing platform.
  • - Act as a technical focal point and mentor, guiding junior staff in diagnostics, analysis, and operational execution.
  • - Design and deliver capacity-building activities (training sessions, DAS clinics, job aids) on corporate digital platforms (SCOPE, mPOS, Microsoft 365) and operational SOPs for field teams and partners.
  • - Coordinate with UN agencies and partners (e.g., UNHCR/ONPRA, CPs, FSPs, MNOs) to align data sharing, biometric interoperability (BIMS/GDT), and site-level operations.
  • - Engage with internal stakeholders (Programme/CBT, Supply Chain, Finance, M&E, Admin, Procurement) to capture needs and co-design practical, sustainable solutions.
  • - Support emergency preparedness through backup connectivity SOPs and disaster recovery drills to ensure continuity of digital services and rapid crisis deployment.
  • - Execute emergency operational plans during onset (e.g., returnee assistance at transit sites, rapid device provisioning, data ingestion, payment flows).
  • - Perform other related duties, including digital governance enhancements, process automation, and operational analytics.


QUALIFICATIONS AND EXPERIENCE

Education: Advanced University degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/courses.


DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

  • - Has assisted in the design and development of systems and applications needed to fulfil business requirements.
  • - Has utilized specialized knowledge to resolve issues arising during IT support.
  • - Has contributed to IT projects by providing analysis of business requirements.
  • - Language: Fluency in both English and French (level B)

 


WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.


Click here to access WFP Leadership Framework


REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org


NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.


 


REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).


Once your profile is completed, please apply, and submit your application.

Please make sure you upload your professional CV in the English language

Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application


Only shortlisted candidates will be notified


All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.



No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.