About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

We are looking for a well-rounded IT person with 1+ years of experience in end-user support specifically laptop hardware, software and networks troubleshooting. You will work with over 200 devices across our 4 offices. You will report to the Growth Countries ITO Lead. You will be based in Muramvya and travel to regional offices to provide support to the wider team.

Responsibilities

• Endpoints Lifecycle Management - Laptops, Tablets.
  • You will ensure that:
  • New endpoints (Laptops and Tablets) meet our defined pre-check standards.
  • Endpoints (laptops and tablets) are functioning and fit for purpose during their life cycle.
  • Periodic maintenance, replacement and disposal of Endpoints (laptops and tablets) are done.
  • Periodic checks and updates on the health status of Endpoints (laptops and tablets) are done.
• Technical Support. You will:
  • Resolve tier 2 tickets within defined Service level agreements (SLAs) for Endpoints (laptops and tablets) and Software troubleshooting.
  • Provide tier 1 Network support for Network devices including the configuration of Access Points and Routers.
  • Carry out regular Operating System maintenance, software updates, and hardware support for One Acre Fund Laptops.
  • Configure and test tablet applications.
  • Engage with non-technical partners to conduct IT-related training.
  • Initiate and participate in technical projects.
• Facilities & Power Management
  • Identify the device power needs for ITO devices.
  • Liaise with infrastructure technicians/electrical engineers to determine power rate recommendations

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1+ years of experience in IT user support, software, computer hardware and network support.
• Bachelor's degree in Information Technology or any related course.
• Experience working with Windows and Android hardware and software.
• Data reporting and inventory management skills.
• Experience working with Routers, Access Points and computer networks.
• Project management skills required.
• You will need to speak and write English.

Preferred Start Date

As soon as possible

Job Location

Muramvya, Burundi

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Burundi

Application Deadline

16 May 2024

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.